Our Returns Policy

If you purchase a product that is faulty, damaged or not fit for its intended purpose, we will provide you with a credit or resupply:

To arrange a return of faulty items simply:
1. Download a Return Authorisation Form from our website, complete it and return the Form to us within 7 days of receiving the goods.
2. Attach a copy of the Return Authorisation to the goods being returned. Retain your original receipt/invoice.
3. We will arrange the collection of the goods and either a credit or replacement as required.

If you purchase a product that has been ordered incorrectly we can arrange a credit or resupply if it was not a Special Buy-in.

To arrange a return of incorrectly ordered items simply:
1. Download a Return Authorisation Form from our website, complete it and return the Form to us within 7 days of receiving the goods.
2. Attach a copy of the Return Authorisation to the goods being returned. Retain your original receipt/invoice.
3. Return the goods to us within 7 days for a credit. Alternatively we can arrange for the goods to be collected for a small handling charge.
4. Goods ordered incorrectly and returned must be returned in their original packaging and must be fit for re-sale.
5. We will either a credit or replacement as required.
6. Contact us here.